Our Commitment and Legal Obligations
We commit to ensuring the communications we produce are clear and accessible to the widest range of people.
We recognise our obligations under The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 and the Equality Act 2010.
Web Standards and Technologies
We have developed the website so that it works on the widest number of devices and web browsers as possible whilst retaining the brand experience of the London College of Style.
Technical Information About This Website’s Accessibility
This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-accessible sections are listed below.
It has not been possible to ensure that the website meets WCAG 2.1 (AA) at the current time because:
- Many of our downloadable documents are not accessible
- Some images may not have alternative text descriptions
- Other decorative and spacer images may not have null alternative text
- Much of the text on the website is not written in Plain English
- Some embedded forms may not be accessible
- Social media content that is fed into the website may not always be accessible
We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please contact us.
If you are not able to access a service or content on the website, contact our Digital Team at firstname.lastname@example.org. Please include details of the content you need and the required format. We will then work with the team who owns the service/content to get you what you need.
Issues and Complaints
LCS is committed to working in an open and accountable way to provide a high quality, responsive and accessible service. Despite this, we recognise that somethings things can go wrong. If you are dissatisfied in any way with us, we wish to know about it. Our commitment is to respond positively and courteously to any complaints, putting right our mistakes and improving our processes.
If you are unhappy with LCS products or services we will endeavour to resolve any issues as quickly as possible. Your concerns are important to us. Please email email@example.com or telephone +44 (0)2030 969966 to discuss the matter. (For London campus students, please refer to the LCS Complains Procedure & Policies as listed in your Student Handbook).
If you are still unsatisfied after speaking to one of our agents or wish to escalate the matter to a formal complaint, you can do this by writing to our Customer Care Manager. We will aim to respond in full within 5 working days of receiving your complaint.
If you are unsatisfied still, complaints can be escalated to our accreditation awarding body, the British Accreditation Council (BAC). To access the BAC complains procedure, please read the following information by clicking HERE.
Equality and Diversity Policy Statement
The London College of Style is committed to creating a positive and supportive working environment for all staff providing excellence in teaching and learning experiences for our students. We strive to ensure that all staff and students are equally respected and that students are supported to thrive academically, as reflected in the core values of the College.
Our aim is to provide an educational and working environment that offers equality of opportunity, and freedom from discrimination on the grounds of race, colour, nationality, ethnic origin, gender, marital status, disability, religious or political beliefs, age, sexual orientation or social or economic background.
The College will ensure that all concerned parties including governors, staff, students, agents and subcontractors are aware of the policy’s existence and of their rights and responsibilities under the policy and the law.
This equality and diversity policy provides for coordination and implementation at a strategic level and is supported by other policies for an integrated approach to equality and diversity throughout the College.
Dealing with Discrimination
We strive to recognise the talent, strengths and excellence in each individual, student or employee. Our aim is to create and maintain a supportive learning environment that respects the diversity of staff and students, enabling them to achieve their full potential, contribute fully and derive maximum benefit and enjoyment from their learning at the College.
If you have reason to believe you have been or are being discriminated against in this College, (including harassment or bullying), allegations will be investigated and disciplinarily action will take place in accordance with LCS Code of Conduct.
To report discrimination;
- Arrange to see an LCS Director, as soon as possible, who will discuss the matter privately with you and arrange any necessary follow-up action.
- An LCS Director is the first point of contact – he/she will have been involved in employing you and will be able to answer most of your queries.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
This statement was prepared on Friday 28 February 2020. It was last updated on Thursday 9 April 2021.