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LCS elevator retailer training is delivered as bespoke in-line with your brand core values and key goals for your future business growth. Our experienced team teach the specialist techniques and approaches to transform your team as skilled brand ambassadors, confident in their individual ability to lead personalised customer experiences; focused on customer relationships and brand loyalty

Course Details
  • Course Overview

  • At LCS we have a wealth of experience working with retail brands transforming your team into extraordinary customer service providers, delivering engaged and personalised experiences to every customer. LCS training teaches your team as brand ambassadors to focus on bespoke attention to detail, developing impressive connectivity and creating valuable customer relationships with the foundation to flourish.

    At LCS we are dedicated to set the new bench mark of personal styling, personal shopping and customer service training on the Great British high-street. We are proud to be responsible for the re-training of all John Lewis & Partners partners through the business for personal styling inline with LCS bespoke elevator training and the values of John Lewis & Partners brand.

    Many customers feel ‘not heard’ through their in-store experiences, and often with good reason as the ‘service’ offering is now broadly generic and distinctly flat in many stores.

    In this tough retail climate, now is the time to  invest in your team so they feel valued and skilled to: nurture customer relationships, where connectivity is present with each your customers, reigniting the excitement to shop with your brand. 

    At LCS we have a wealth of experience working with retail brands your team post training will understand the power of creating an in-store experience that works with and compliments on-line, yet is entirely different to on-line buying experience.  Your team will create individual and memorable experiences for your customers effortlessly.  The process results in renewed delight and connectivity to your brand for your customers, and a notable organic increase in brand loyalty and ATV.

    LCS elevator training educates your team to deliver an experience per customer linking to their needs, developing scope post purchase for individual after care, ongoing connectivity and authentic up-sell.

    Without this vital investment, your brand will be witnessing:

    – Demotivated and under performing team lacking passion, brand knowledge and and customer care

    – Missing vital customer rapport

    – Decrease in sales

    – Dissatisfied customers and decline in customer loyalty

    – A drop in key positioning in a highly competitive and uncertain retail market place

    – Missed potential to develop customer loyalty and increased ATV

    Please contact the LCS office on +44(0)20 3096 9966 to speak to one of our specialist team regarding your brands and we will be delighted to help you.

    ‘Personal shopping interaction drives extreme loyalty… It’s good business sense… because there’s a relationship’

    Peter Ruis CEO Jigsaw – Business of Fashion

    Learn More
  • Modules Covered

  • Your LCS trained team will gain skill as experts to:

    • Feel valued by their brand
    • Be extraordinary ambassadors of your brand
    • Be motivate and focused in their role
    • Demonstrate impressive customer communication skills
    • Deliver positive energy and be connected on the shop floor
    • Be confident and engaging
    • Identify each customer’s needs
    • Be informed and passionate on product and brand knowledge
    • Be skilled to adapt per customer delivering a personalised intimate experience
    • Select per customer flattering and relevant product/assortment
    • Style effectively and inventively
    • Develop and rapport with each customer so they feel heard
    • Create a memorable client experience for customer loyalty
    • Play an important role in the increase of ATV as an organic result

    To discuss your brand, please contact our specialist team on +44(0)20 3096 9966 enquiries@londoncollegeofstyle.com

  • Course Fees and Dates

  • LCS have the facility to offer on-site training at our campus with catering, or to work from your business address.

    For more information, please call +44(0)20 3096 9966 to speak to us, or email at enquiries@londoncollegeofstyle.com. We will be delighted to meet with you to discuss your bespoke needs.

    All course fees can be made via bank transfer, or by selecting a credit card of your choice using our secure PayPal method of payment. Please call us on  +44 (0) 20 3096 9966 for details.

    pp-logo-200px

  • Entry Requirements

  • As this is not an individual student course there are no entry requirements.

  • Campus Information

  • London
    The London College of Style
    The Worx 10 Heathmans Road
    Parsons Green
    London
    SW6 4TJ
    Tel No: +44(0)20 3096 9966
    Email: enquires@londoncollegeofstyle.com

At LCS we have a wealth of experience working with retail brands transforming your team into extraordinary customer service providers, delivering engaged and personalised experiences to every customer. LCS training teaches your team as brand ambassadors to focus on bespoke attention to detail, developing impressive connectivity and creating valuable customer relationships with the foundation to flourish.

At LCS we are dedicated to set the new bench mark of personal styling, personal shopping and customer service training on the Great British high-street. We are proud to be responsible for the re-training of all John Lewis & Partners partners through the business for personal styling inline with LCS bespoke elevator training and the values of John Lewis & Partners brand.

Many customers feel ‘not heard’ through their in-store experiences, and often with good reason as the ‘service’ offering is now broadly generic and distinctly flat in many stores.

In this tough retail climate, now is the time to  invest in your team so they feel valued and skilled to: nurture customer relationships, where connectivity is present with each your customers, reigniting the excitement to shop with your brand. 

At LCS we have a wealth of experience working with retail brands your team post training will understand the power of creating an in-store experience that works with and compliments on-line, yet is entirely different to on-line buying experience.  Your team will create individual and memorable experiences for your customers effortlessly.  The process results in renewed delight and connectivity to your brand for your customers, and a notable organic increase in brand loyalty and ATV.

LCS elevator training educates your team to deliver an experience per customer linking to their needs, developing scope post purchase for individual after care, ongoing connectivity and authentic up-sell.

Without this vital investment, your brand will be witnessing:

– Demotivated and under performing team lacking passion, brand knowledge and and customer care

– Missing vital customer rapport

– Decrease in sales

– Dissatisfied customers and decline in customer loyalty

– A drop in key positioning in a highly competitive and uncertain retail market place

– Missed potential to develop customer loyalty and increased ATV

Please contact the LCS office on +44(0)20 3096 9966 to speak to one of our specialist team regarding your brands and we will be delighted to help you.

‘Personal shopping interaction drives extreme loyalty… It’s good business sense… because there’s a relationship’

Peter Ruis CEO Jigsaw – Business of Fashion

Learn More

Your LCS trained team will gain skill as experts to:

  • Feel valued by their brand
  • Be extraordinary ambassadors of your brand
  • Be motivate and focused in their role
  • Demonstrate impressive customer communication skills
  • Deliver positive energy and be connected on the shop floor
  • Be confident and engaging
  • Identify each customer’s needs
  • Be informed and passionate on product and brand knowledge
  • Be skilled to adapt per customer delivering a personalised intimate experience
  • Select per customer flattering and relevant product/assortment
  • Style effectively and inventively
  • Develop and rapport with each customer so they feel heard
  • Create a memorable client experience for customer loyalty
  • Play an important role in the increase of ATV as an organic result

To discuss your brand, please contact our specialist team on +44(0)20 3096 9966 enquiries@londoncollegeofstyle.com

LCS have the facility to offer on-site training at our campus with catering, or to work from your business address.

For more information, please call +44(0)20 3096 9966 to speak to us, or email at enquiries@londoncollegeofstyle.com. We will be delighted to meet with you to discuss your bespoke needs.

All course fees can be made via bank transfer, or by selecting a credit card of your choice using our secure PayPal method of payment. Please call us on  +44 (0) 20 3096 9966 for details.

pp-logo-200px

As this is not an individual student course there are no entry requirements.

London
The London College of Style
The Worx 10 Heathmans Road
Parsons Green
London
SW6 4TJ
Tel No: +44(0)20 3096 9966
Email: enquires@londoncollegeofstyle.com