Fashion Styling, Personal Styling & Make Up

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LCS bespoke retail training transforms your team to skilled ambassadors who are passionate about your brand, delivering personalised customer experiences and developing great relationships effortlessly.

Course Details
  • Course Overview

  • ‘Any personal shopping interaction boosts the average transaction value from £100 to between £350 and £400 instore… It drives extreme loyalty… It’s good business sense… because there’s a relationship’

    Peter Ruis CEO Jigsaw – Business of Fashion

    So much choice on the shop floor may seem appealing; however today it often overwhelms the customer. Many customers are utterly disappointed with their in-store experiences, often with good reason. Without the skill and connectivity from your team to create a personalised experience for each customer linking to their needs, your brand will definitely be witnessing:

    – DEMOTIVATED AND UN-INSPIRED TEAM LACKING VITALITY

    – MISSING VITAL CUSTOMER RAPPORT

    – DECREASING SALES

    – LOSS OF CUSTOMERS

    – A DROP IN KEY POSITIONING IN A HIGHLY COMPETITIVE RETAIL MARKET PLACE

    – MISSED POTENTIAL FOR ORGANIC INCREASE IN ATV

    – A DECLINE IN BRAND LOYALTY

    At LCS we have considerable experience working with retail brands to train skilled, motivated and inspired sales teams who understand how to develop vital connectivity in the role of personal stylist & shopper. The high street is missing ‘relationships’ with customers who have lost faith in the retail experience because they don’t feel understood.

    Your sales team should be your finest brand ambassador and they need investment. LCS training transforms your team into outstanding client service providers, delivering engaged and personalised experiences to every customer who walks through your doors. Learning how to create skilled client experiences with relevant attention to detail, develops impressive connectivity and creates the opportunity for great relationships to build and flourish between your team and your customers – re-newing their delight in shopping and the brand, with an organic increase in brand loyalty and ATV.

    ‘At Selfridges, personal shopping makes up 25 per cent of its women’s designer wear business. In the 10 years that it has been here, it’s seen the business triple in turnover.’

    Vogue                                                                                                                    

    At LCS we make it our business to research current retail market trends, and understand the vital missing elements for the modern male and female shopper. We work with you to identify your areas of weakness, with our vision to create a structured bespoke training module and on-going support package, to chart the development per individual and as a team with direct correlation to percentage financial upsell increase too.

    ‘In 2015, the men’s clothing market grew by 4.1% to reach £14.1 billion, up from £11.4 billion in 2010. The market is forecast to grow by 22.5% between 2015 and 2020 to reach £17.2 billion’.

    Mintel

  • Subjects Covered

  • Your LCS trained team will gain skill as expert to:

    • Feel valued
    • Be brilliant ambassadors of your brand
    • Be excited and motivated in their role
    • Demonstrate outstanding client communication skills
    • Be efficient and effective on the shop floor
    • Be confident in changing room approach
    • Identify each customer’s needs
    • Assess each customer’s style with confidence and accuracy
    • Be informed and passionate on product knowledge
    • Be skilled to adapt per customer delivering a personalised styling experience
    • Select per customer flattering and relevant garments and colours
    • Style effectively and inventively using accessories where appropriate
    • Develop and rapport with each customer so they feel understood
    • Create a memorable client experience for customer loyalty
    • Play an important role in the increase of ATV as an organic result

    To discuss your brand, please contact our specialist team on +44(0)20 3096 9966 enquiries@londoncollegeofstyle.com

  • Course Fees and Dates

  • LCS have the facility to offer on-site training at our campus with catering, or to work from your business address.

    For more information, please call +44(0)20 3096 9966 to speak to us, or email at enquiries@londoncollegeofstyle.com. We will be delighted to meet with you to discuss your bespoke needs.

    All course fees can be made via bank transfer, or by selecting a credit card of your choice using our secure PayPal method of payment. Please call us on  +44 (0) 20 3096 9966 for details.

    pp-logo-200px

     

  • Entry Requirements

  • As this is not an individual student course there are no entry requirements.

  • Campus Information

  • London
    The London College of Style
    The Worx 10 Heathmans Road
    Parsons Green
    London
    SW6 4TJ
    Tel No: +44(0)20 3096 9966
    Email: enquires@londoncollegeofstyle.com

‘Any personal shopping interaction boosts the average transaction value from £100 to between £350 and £400 instore… It drives extreme loyalty… It’s good business sense… because there’s a relationship’

Peter Ruis CEO Jigsaw – Business of Fashion

So much choice on the shop floor may seem appealing; however today it often overwhelms the customer. Many customers are utterly disappointed with their in-store experiences, often with good reason. Without the skill and connectivity from your team to create a personalised experience for each customer linking to their needs, your brand will definitely be witnessing:

– DEMOTIVATED AND UN-INSPIRED TEAM LACKING VITALITY

– MISSING VITAL CUSTOMER RAPPORT

– DECREASING SALES

– LOSS OF CUSTOMERS

– A DROP IN KEY POSITIONING IN A HIGHLY COMPETITIVE RETAIL MARKET PLACE

– MISSED POTENTIAL FOR ORGANIC INCREASE IN ATV

– A DECLINE IN BRAND LOYALTY

At LCS we have considerable experience working with retail brands to train skilled, motivated and inspired sales teams who understand how to develop vital connectivity in the role of personal stylist & shopper. The high street is missing ‘relationships’ with customers who have lost faith in the retail experience because they don’t feel understood.

Your sales team should be your finest brand ambassador and they need investment. LCS training transforms your team into outstanding client service providers, delivering engaged and personalised experiences to every customer who walks through your doors. Learning how to create skilled client experiences with relevant attention to detail, develops impressive connectivity and creates the opportunity for great relationships to build and flourish between your team and your customers – re-newing their delight in shopping and the brand, with an organic increase in brand loyalty and ATV.

‘At Selfridges, personal shopping makes up 25 per cent of its women’s designer wear business. In the 10 years that it has been here, it’s seen the business triple in turnover.’

Vogue                                                                                                                    

At LCS we make it our business to research current retail market trends, and understand the vital missing elements for the modern male and female shopper. We work with you to identify your areas of weakness, with our vision to create a structured bespoke training module and on-going support package, to chart the development per individual and as a team with direct correlation to percentage financial upsell increase too.

‘In 2015, the men’s clothing market grew by 4.1% to reach £14.1 billion, up from £11.4 billion in 2010. The market is forecast to grow by 22.5% between 2015 and 2020 to reach £17.2 billion’.

Mintel

Your LCS trained team will gain skill as expert to:

  • Feel valued
  • Be brilliant ambassadors of your brand
  • Be excited and motivated in their role
  • Demonstrate outstanding client communication skills
  • Be efficient and effective on the shop floor
  • Be confident in changing room approach
  • Identify each customer’s needs
  • Assess each customer’s style with confidence and accuracy
  • Be informed and passionate on product knowledge
  • Be skilled to adapt per customer delivering a personalised styling experience
  • Select per customer flattering and relevant garments and colours
  • Style effectively and inventively using accessories where appropriate
  • Develop and rapport with each customer so they feel understood
  • Create a memorable client experience for customer loyalty
  • Play an important role in the increase of ATV as an organic result

To discuss your brand, please contact our specialist team on +44(0)20 3096 9966 enquiries@londoncollegeofstyle.com

LCS have the facility to offer on-site training at our campus with catering, or to work from your business address.

For more information, please call +44(0)20 3096 9966 to speak to us, or email at enquiries@londoncollegeofstyle.com. We will be delighted to meet with you to discuss your bespoke needs.

All course fees can be made via bank transfer, or by selecting a credit card of your choice using our secure PayPal method of payment. Please call us on  +44 (0) 20 3096 9966 for details.

pp-logo-200px

 

As this is not an individual student course there are no entry requirements.

London
The London College of Style
The Worx 10 Heathmans Road
Parsons Green
London
SW6 4TJ
Tel No: +44(0)20 3096 9966
Email: enquires@londoncollegeofstyle.com